1. Introduction
At Soghat-e-Madina we understand the importance of protecting your personal information. This Privacy Policy defines the personal information we collect. Why we collect it, how we use it and the actions we take to keep it protected while you use our website place an order or request our services. By continuing to use our website, you agree to follow and accept the terms outlined in this Privacy Policy.
2. Information We Collect
When you place an order or use our services we may collect the information needed to provide you with a better experience.
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Order Details
Visa and travel services require additional documents. Depending on the service you request we may ask for your passport, CNIC, photographs or other information needed to complete the process.
3. How We Use Your Information
We use your information to.
- Process and manage your orders
- Deliver products to your shipping address
- Respond to your enquiries
- Provide customer support
- Process travels related requests
- Process visa applications and other travel related services
- Contact you regarding your order or requested service
- Improve our products and services
4. Payment Information
Cash on Delivery (COD) is our main payment option. Customers who wish to pay through direct bank transfer may contact us before placing an order. We do not require or collect your bank account details or any personal banking information.
5. Cookies
Our site may use cookies to make your browsing experience easier and remember your preferences. Cookies allow us to enhance website performance and improve your experience on our website.
6. Information Sharing
Your privacy matters to us. We never sell, rent or provide your personal information to anyone for marketing or promotional purposes. Customer information is shared only with our courier service when it is required to process and deliver your order. We may also disclose your information if required by law or in response to a lawful request from the relevant authorities.
Information provided for visa or travel related services is used only to process the requested service. It is shared only when required to complete your application or comply with applicable legal requirements.
7. Data Security
We use proper steps to protect your personal information from misuse. Access to customer information is limited to authorized team members who need it for order processing, customer support or related services.
8. Your Rights
You can edit your account information at any time through your My Account page. If you need additional help or would like to make changes to your personal information you may also contact our customer support.
9. Changes to This Privacy Policy
We may revise this Privacy Policy whenever we make changes to our website or the services we provide. The updated version will always be available on this page for your reference.
10. Contact Us
If you have any concerns or queries regarding this Privacy Policy or how we collect and manage your personal information, you can reach out to us at +92 308 1166999 or send us a message using the contact form available on our website.